Spongy Microfiber Square Pouf - Yellow

At Pouvania, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, we’re here to help.

Returns
You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as you received it.

To initiate a return, please contact our support team at contact@pouvania.com with your order number and reason for the return. Once approved, we will provide you with the return instructions.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at contact@pouvania.com.

Non-Returnable Items
Certain items are not eligible for return, including:

• Items marked as final sale

• Gift cards

• Personalized or custom-made products

Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please check your bank account again, then contact your credit card company or bank. If you still have not received your refund, contact us at contact@pouvania.com.

For any further questions, feel free to reach out to our customer support team at contact@pouvania.com. We are happy to assist you!